Privacy Policy

This Privacy Policy applies to the website operated by Value Holdings Limited trading as LUME Windows + Doors ("Lume", "we", "us", or "our"), an NZ-based manufacturer and supplier of aluminium windows and doors.

We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the New Zealand Privacy Act 2020 (the "Act").

1. Scope of this Policy

This policy explains how Lume collects, uses, stores, and discloses the personal information you provide when you use our website, particularly when submitting a quote request or booking a visit.

2. Information We Collect

We only collect personal information that is reasonably necessary for us to provide you with a quote and associated services.

Information collected via our quote request and booking forms:

• Identity Information: First name and last name.
• Contact Information: Email address and phone number.
• Location Information: Physical address (including street address, suburb, and postcode).
• Project Information: Details you voluntarily provide regarding your project specifications (e.g. measurements, type of window or door required, architectural plans, if uploaded or described).

3. How We Use Your Information

We use the personal information collected for the following primary purposes:

• To process and fulfil quote requests: To generate an accurate quote, contact you to discuss project specifications, and arrange any necessary on-site measurements or consultations.
• Communication: To communicate with you regarding your request, project status, and any follow-up required (e.g. providing updates or answering questions).
• Business operations: To maintain internal records, manage our sales pipeline, and improve the services and products we offer.
• Legal compliance: To comply with our legal obligations in New Zealand.

Note: We will not use your personal information for marketing purposes (such as newsletters or promotional offers) unless we have specifically obtained your explicit consent to do so.

4. Storage and Security of Information

All personal information we collect is stored securely in systems and databases located either in New Zealand or with trusted third-party cloud providers that adhere to robust security standards.

Lume takes reasonable technical and organisational steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include:

• Using industry-standard encryption protocols (SSL/TLS) for data transmission on our website.
• Restricting access to your personal information only to people who need it to perform their work.
• Implementing internal physical and procedural security measures.

5. Disclosure of Information

We will not sell, rent, or trade your personal information. We may disclose your information only in the following limited circumstances:

• To contractors and subcontractors: We may share your address and project details with the independent installation teams, tradespeople, or measurement specialists who carry out work on a project, to facilitate the quoting, measurement, or installation process. These parties are contractually bound to treat your information in accordance with this policy and the NZ Privacy Act 2020.
• Where required by law: If we are required by law, court order, or governmental authority to disclose specific information.

6. Accessing and Correcting Your Information

Under the NZ Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate or incomplete personal information we hold about you.

To make an access or correction request, please contact us using the details provided in Section 9. We will respond to your request within 20 working days. We may require proof of identity before providing access or making corrections.

7. Retention of Information

We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

If your quote request does not result in a sale, we may retain your information for a reasonable period to manage potential future enquiries, unless you specifically request its deletion sooner.

8. Website Usage Data (Cookies)

Our website may use cookies and similar tracking technologies to improve user experience, analyse website traffic, and understand how users interact with our site.

You can usually set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the website may become inaccessible or not function properly.

9. Contacting Us

If you have any questions about this Privacy Policy, our data handling practices, or if you wish to exercise your rights of access or correction, please contact us using the details below:

10. Privacy Commissioner

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the New Zealand Office of the Privacy Commissioner:

• Online: www.privacy.org.nz
• Phone: 0800 803 909

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised "Effective date." We encourage you to review this policy periodically.

Back to home